France Telecom makes electronic billing a standard practice
| Region(s) | France |
|---|---|
| In domains | Telecommunications, Waste Reduction |
| Participants | france telecom (Orange) |
3% of the 2,5 billion bills that are invoiced consumers every year in France have been converted to electronic bills. Orange is getting involved in this paperless system approach, in partnership with WWF.
Reducing energy and paper consumption. Promoting a paperless system, that is to say electronic billing.
The paperless system approach relies on three focuses at Orange:
• Orange Business Services
This service offers its customer-companies the opportunity to convert the bills invoiced their own customers to electronic bills, while respecting european directives and tax legislation (legal clauses, accounting and document preservation standards, TVA directives, specific instructions).
• Cellar phone industry and landline telephony consumers
The partnership with WWF was launched in 2005 to promote electronic billing for landline telephony. It was renewed in 2006 and now applies to cellar phone industry customers. All private customers are offered the opportunity to choose between either the electronic bill or the printed one.
• Within the company
Orange provides electronic billing to all of its internal customers and suppliers, as part of an Environmental Management System (EMS) approach.
♦ « Electronic billing » enables the company to save around 10 euros for a bill that is received, and 5 euros for a bill that is invoiced.
♦ The authenticity guarantee of the documents enables the company to reduce disputes and thus to make the bill process quicker.
♦ Competitive advantage, as France Telecom was one of the very first companies to offer such a service.
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