EDF Energy fights fuel poverty thanks to the London Warm Zone
| Region(s) | United kingdom |
|---|---|
| In domains | Energy Conservation, Energy Sector, Giving Back to the Community |
| Participants |
The most vulnerable in society are affected by fuel poverty because they often have poorly insulated and energy inefficient homes. It can lead to excessive energy usage and to difficulties with paying bills.
- To fight against fuel poverty by meeting the most vulnerable customers and improving the energy efficiency in their homes.
- To ensure customers can finance their energy requirements and to help them to make the best use of their energy.
EDF Energy is a partner of the « London Warm Zone » program, launched in 2001 with Warm Zone Limited, a not-for-profit organization.
« London Warm Zone » involves a door-to-door assessment to identify customers who could benefit most from improving the energy efficiency of their homes and thereby lower their bills.
This program also provides an overall assessment of social benefit
entitlement: specially trained advisers help customers complete applications for help.
It has provided valuable support for vulnerable customers thanks to funds from the government, local authorities and EDF Energy’s Energy Efficiency
Commitment program (EEC).
To ensure the success of the « London Warm Zone » , a senior, seniorl management team has been established to run the program.
• EDF Energy employee’s engagement since the program started.
• Contribution to targets for saving energy and reducing emissions of CO2.
• Customer satisfaction.
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